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The cream of the crop, senior Contact Centre and Customer Service professionals to drive your business forwards

About Us

Douglas Jackson is a specialist recruitment consultancy established in 2007. During that time we have worked with a wide variety of customers to help identify, attract and hire talented and experienced professionals on both a permanent and fixed term contract basis within; Resource Planning, Workforce Management, Forecasting, Scheduling, Real-Time, Business Insight, Business Analytics & Communication Tools and Technologies.

All of these functions play an integral part in helping organisations realise their customer strategy, but also to drive operational and resource efficiencies. We have had a great deal of experience and success in helping our customers recruit Resource Planning and Workforce Management professionals.

Due to the business and workforce benefits outside of the customer contact industry, effective resource planning has been introduced across many other departments and organisations, not normally associated with Customer Contact Centres, to help businesses continually optimise their workforce, offer their employees more flexible working solutions and improve how their resources are utilised, all of which helps improve productivity, reduces cost and drives enhanced employee engagement, resulting in more profitable and efficient organisations.

Positions recruited for include but are not limited to:

  • Director of Planning
  • Director of Planning & Strategy
  • Director of Service Delivery
  • Head of Operational Performance
  • Head of Operational Planning
  • Head of Operational Support
  • Head of Resource Planning
  • Head of Business Intelligence
  • Head of Management Information
  • Head of Service Delivery
  • Head of Analytics
  • Head of Tools & Technologies
  • Head of Resource
  • Resource Planning Manager
  • Service Delivery Manager
  • Scheduling Manager
  • Workforce Manager
  • Real-Time Manager
  • MI Manager
  • Business Intelligence Manager
  • Dialler Manager
  • Data Manager
  • Telephony Manager
  • IVR Manager
  • Self-Service Manager
  • Resource Planning Analyst
  • Scheduling Analyst
  • Forecasting Analyst
  • Intra-Day Analyst
  • Service Delivery Analyst
  • MI Analyst

We will deliver a tailored and truly consultative approach to both our clients and candidates. Identifying, attracting and recruiting Directors, Heads of Department and Managers, for resource planning jobs, operational planning, business analytics, telephony and workforce management.

Contact us on: 0845 6209720
Email: mail@douglas-jackson.com.

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