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As organisations strive to deliver better service, enhanced employee engagement and drive operational efficiencies, a robust and effect resource planning strategy has become an integral part of a complete business strategy.

Douglas Jackson has helped many organisations, consultancy service providers and global outsourcers to attract and recruit permanent Resource Planning Leaders, Telephony Specialists, Analytical Managers and Subject Matter Experts as well as Interim Consultants, to design and develop resource planning teams, deliver technical strategy, lead projects and deliver technology implementations.

Douglas Jackson will deliver a tailored and truly consultative approach for each recruitment assignment across Resource Planning jobs, Telephony and Analytical roles. With our in-depth knowledge of the resource planning market and by working in partnership with you, we will be able to identify potential skills and experience with the required technical skills and a proven track record, to improve your operations support strategy, or, develop and maintain your Operational Planning, Analysis or Contact Centre Technology functions.

We are an independent, boutique recruitment consultancy, which gives us the freedom and flexibility to commit sufficient resource and time to each individual campaign, whether it be search and selection, managed agency, contingency delivery, or other consultancy services. This is very important to us and the service we provide, as it allows us to work to our best ability for you, rather than trying to work to achieve activity targets for numerous clients at any given time.

We are also able to offer exclusivity and dedication to our retained, exclusive and preferred supplier customers, who want to work with a true business partner, helping us to secure high calibre, skilled and experienced customer service professionals for you and not your competition.

Services include:

  • Executive Search
  • Advertised Selection
  • Contingency Search and Selection

Contact us to speak with one of our experienced recruitment consultants and to learn more about how we can help support your next recruitment project across Resource Planning, Telephony, Analytics and Operational Support:

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