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Welcome to Resource Planning Jobs

Resource Planning Jobs is part of Douglas Jackson, a specialist recruitment consultancy and executive search firm within the Resource Planning and Customer Contact market. You can visit our company page at www.douglas-jackson.com

We manage and recruit positions across Resource Planning, Workforce Management, Contact Centre Tools & Technologies as well as Customer and Business Analytical positions.

Resource Planning and Operational Support functions play a fundamental part in the fast paced and ever changing, contact centre and call centre industry to deliver your customer strategy, realise enhanced business efficiency and performance and effectively plan and resource your contact centre.

The ability to source and secure both technically proficient and commercially focussed resource planning, workforce management, forecasting, scheduling, real-time and operational planning talent, is key to securing profitability, business and strategic success, whilst optimising your contact centre performance.

We offer a professional, personal and honest service, working as a truly consultative partner, with a strong and ever expanding network of contacts across the Resource Planning, Operational Support and Analytics industry.

We will recruit Director, Head of Department, Manager and skilled Analytical roles across the following

Resource Planning & Operational Support areas:

  • Resource Planning
  • Operational Support
  • Forecasting
  • Scheduling
  • Capacity Planning
  • Service Delivery
  • Real-Time
  • Intraday
  • Business Intelligence
  • Dialler
  • IVR
  • Management Information
  • Self-Service
  • Data
  • Insight
  • Analytics

We have been proud partners and sponsors of the Professional Planning Forum for a number of years. This partnership helps our recruitment consultants keep abreast of the challenges, initiatives and key topics facing the resource planning industry, whilst allowing us regular contact with the key individuals within the Resource Planning and Customer Strategy Planning industry.

We network with and source talent across Director, Head of Department, Manager and skilled Analyst level, across technology platforms and solutions including but not limited to: Openwave, IEX Totalview, Blue Pumpkin/WFM, Verint, Sabio, Teleopti, Aspect, QMAX, GMT, QPC, Rostrvm, NICE , Qlikview, SQL, Cognos, Microsoft, SAS and Genesys.

We can provide industry benchmarking, resource planning salary surveys, advice and guidance across the Contact Centre Resource Planning market place.

For positions across Resource Planning, Operational Planning, Workforce Planning, Workforce Management, Forecasting, Scheduling, Service Delivery, Real-Time, IntraDay, Telephony, IVR, Business Intelligence and Management Information, please do give us a call on: 0845 620 9720.

Or Contact us.

For more information about us and the latest Resource Planning jobs go to: www.douglas-jackson.com

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